Answer 4 simple questions and PATCHS will get you help quickly.

Book an Appointment

At the moment you can only book appointments on the telephone.

Appointments to see our doctors and nurse practitioners are released at 8 am or 12 noon on the day you wish to be seen, ring 01924 232400 (press option 2 for appointments) – so if you wish to book an afternoon appointment you need to ring at 12 noon onwards.

Appointments to see the nurses, healthcare assistants and phlebotomists can be booked up to 6 weeks in advance with some early morning availability for these appointments from 7 am.

  • Press 1 for emergencies
  • Press 2 for home visits and appointments
  • Press 3 for enquiries which is open between 9 am and 12 noon and then 2 pm until 6 pm
  • Press 4 for test results – please avoid busy times
  • Press 5 to speak to the prescription clerk between 9 am and 12 noon
  • Press 6 to cancel an appointment – please note that you can also do this by text message if you are signed up to this service.

It is easier and quicker to manage appointments via our online service. Simply log in and select an option. (this is currently unavailable)


Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

Most people come to the Practice when they need advice or medical attention.This section is designed to help you understand our appointments system so that you can receive the help you need when you need it. Every practice operates differently so please use this when required; this information is also available in a leaflet form which you can view/download as shown below:

It’s really important to us that you see the right person at the right time because everyone has areas of speciality. It also means that if we use the nursing time for the wide range of things that they are capable of dealing with, the Doctors can see patients with more complex needs which is in everyone’s best intere

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are between five to ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are unable to attend your appointment please ring us on 01924 232400 and either press option 6 to leave a voicemail message, press the link below or cancel your appointment using the text reminder you will receive if you sign up for SMS messaging. We have a policy to deal with people who miss appointments without informing us first which may result in removal from our practice. 

If you are Late

If you are more than a few minutes late we will unfortunately not be able to see you, we are sure you can understand that in appointments ranging between 5 and 10 minutes that if you are late there just isn’t time to see you in the remaining 2 – 5 minutes and deal with your medical issue.

Additional information

Please help us to help you

Patients often see us after ‘saving up’ several problems, believing this is helpful – unfortunately this makes our job very difficult and means that we can’t provide you with the level of care that we would like. Trying to deal with two or three problems in a standard ten minute appointment gives us around 2 minutes per problem which includes taking a history, examination, diagnosis and treatment.  We know that sometimes problems can be interlinked but please try to stick to one problem where possible. 

Missed appointments

We understand that sometimes things happen and you can miss an appointment. Fortunately most of our patients don’t miss them because it has a significant impact on you being able to get through on the telephones to book an appointment when people call back to re-arrange and on your ability to see someone when you really need it.  

Our new appointments system enables us to deal with your problems and queries more quickly and significantly reduced the number of missed appointments so that we are able to provide a better service for you. Please help us to do even better by not missing your appointments or letting us know if you can’t attend.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.